Yesterday my wife, LG and and Grandad took a trip to the cinema. This is no easy thing to organise in the first place. Our cinema choice is severely limited by access restrictions before even leaving the house. We have three in Norwich and one in Dereham. Dereham I am yet to try in my wheelchair however a recent purchase of a Spree book means this will change in the near future I am sure. Norwich is an issue as parking at two is limited which means only one really is an option for us. There is a multi storey car park nearby (within easy pushing/wheeling distance) and it has an abundance of disabled parking bays meaning it is ideal. Well in location at least.
It is an Odeon cinema and they have an extensive guide online, they tell you all about their wheelchair spaces, their premier seats and so on. Unfortunately in the Norwich one at least they don’t have premier seats that are accessible in many if any screens, I cannot sit in my wheelchair at the front of a huge cinema looking up to watch a film. The pain is unbearable, it leaves me with the choice of watch the film in pain or drag myself up stairs to comfy seats and watch the film in pain. Not much of a choice really. I have tried to call and speak to a person, but no efficiencies mean that it is an automated service. I had similar issues when trying to book seats for the Star Wars premieres, I cannot book me, a carer and 2 “normal” seats. I am becoming increasingly frustrated with cinema trips, they are anything but relaxing.
Follow this up with our lunch at Frankie & Benny’s, Riverside, Norwich and it was a completely different story. Usually I arrive at a restaurant and immediately a table is set and a chair removed for me to wheel up to the table. Now I’m not saying this isn’t good service, it is. However most restaurants miss one vital step, that is asking me if I can transfer out of my wheelchair (which I can) and whether I would rather sit in my chair or at the table. Why you ask, well wheelchairs aren’t designed to be sat at a restaurant table easily, I am often knocked or get my handles bashed, not fun whilst you are eating, and also because some chairs are more comfortable to sit on when eating. I want to give the staff here for top marks, first of all for asking the question, and secondly for asking me the question not the person who was pushing me. Top marks for awareness here. A simple, can you transfer from your wheelchair sir? and this is your table would you like to transfer and we can take your chair or stay in it were two fantastic questions and I wish I had taken the name of the staff to thank them properly. It is a small thing but it shows fantastic awareness. MY chair is my legs when I go out but I am not super glued to it. The Odeon could learn from this and offer alternative access/design and more comfortable seating options in their screens.
That leaves me the ugly, not much more I can say really………………..